Delivery Information

Delivery is made by a lorry with tail lift. The pallet is transported on a pump pallet truck from the roadside to your property entrance. Due to the weight of the pallet they cannot be moved on gravel drives etc. Only on hard, firm, level surfaces.

If you have a shingle or grass driveway the pallet will be left at the front of the property.

The driver is not responsible for handling the bags so please ensure that you have the labour available to do so.

Any special delivery instructions must be clearly stated at time of ordering.

The pallet is non returnable.

We contract the delivery out to a pallet delivery company and are not liable for any damage caused by this company.

We will accept returned goods within 7 days of delivery that are in undamaged, unopened & unused condition. All goods must be returned to our premises. We accept no responsibility for your costs of returning the goods.

You must not buy non-smokeless fuel e.g. house coal to be burnt in a smoke control area i.e. city centres (check with your local authority). Unless it is to burn on a DEFRA exempt appliance.

For more information or to place an order: PHONE 0115 9389378